Refund policy

INEJ
EXCHANGE & REFUND POLICY
For the woman who deserves nothing less than perfection.

Every INEJ piece leaves our hands with care and arrives with intention. In the rare moment something falls short of that promise — we will always be here to make it right.

We believe trust is earned — not assumed. This policy is our commitment to you: that INEJ will stand behind every piece, and behind every woman who chooses to wear it.

OUR POLICY

Wrong Item Delivered

Report within 48 hours of delivery

If you receive a piece that is not what you ordered — wrong design, wrong color, wrong size — we take full responsibility and will make it right immediately.

Contact us via WhatsApp or Instagram DM with your order details and photographs
Item must be unworn and in original condition
Full exchange for correct item or store credit — your choice
Return shipping arranged and covered by INEJ

Damaged Item Received

Report within 48 hours of delivery

If your piece arrives with visible damage — tears, broken embellishment, or manufacturing defects — we will exchange it without question.

Clear photographs of the damage required
Contact us via Instagram DM within 48 hours of receiving your parcel
Item inspected at INEJ office upon return
Exchange or store credit issued upon verification
Return shipping arranged and covered by INEJ

Quality Issue Discovered

Report within 3 days of delivery

If you discover a craft or quality concern within 3 days — a stitching issue, embellishment defect, or finishing problem — we want to know.

Photographs of the issue required
Piece must be unworn beyond initial try-on
Item inspected at INEJ office upon return
Exchange or store credit issued upon verification

Any Genuine Concern

Report within 14 days of delivery

We believe in giving you time to truly experience your piece. If you have a genuine concern within 14 days, reach out to us personally and we will listen.

All returned pieces undergo a full quality inspection at INEJ office.
Items showing signs of wear, use, or damage caused after delivery are not eligible for exchange.
INEJ reserves the right to decline any return that does not meet our condition standards.
If your concern is valid — we will always find a resolution.

Not Accepted

We are unable to process exchanges or credits for the following:

Change of preference, mind, or styling decision
Color appearing different than expected on screen — we recommend viewing our pieces in natural light.
Requests made after 14 days of delivery.
Items that have been worn, washed, altered, or damaged after delivery
Cash refunds under any circumstance

HOW TO REACH US

We do not believe in making you navigate forms or systems. Every concern is handled personally — the way INEJ was always meant to speak.

Instagram DM: @inej.official or WhatsApp — preferred and fastest
Include your order details and clear photographs where applicable
We respond within 1 day to all exchange and return requests
Every concern is handled with care, dignity, and without judgment

QUICK REFERENCE

Situation	Timeframe	Resolution
Wrong item delivered	Within 48 hours	Exchange or store credit
Damaged on arrival	Within 48 hours	Exchange or store credit
Quality issue discovered	Within 3 days	Exchange or store credit
Any genuine concern	Within 14 days	Exchange or store credit (subject to inspection)
Change of preference	Not accepted	No resolution available
After 14 days	Not accepted	No resolution available
Cash refund	Not available	Exchange or store credit only

Every woman who chooses INEJ deserves to feel certain in that choice. This policy is not a restriction — it is our promise that we will always be here if something is not right.

INEJ
For the woman who needs no introduction.

Please Note:

INEJ does not offer cash refunds under any circumstance. All resolutions are provided in the form of an exchange for another available piece or store credit redeemable on a future INEJ drop.

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